Job Description
**Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal**---**ABOUT THE OPPORTUNITY**A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on-call, fast-response culture, this is a contract with substance and scope.---**PROJECT & CONTEXT**You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on-call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi-layer cloud, network, and access issues with minimal escalation. Contract runs until **31 August 2027**, starting ASAP.---**WHAT WE'RE LOOKING FOR****Experience**
Senior-level background in **cloud support, cloud operations, or platform engineering**
**Fluent English** — written and spoken, for incident communication and cross-team collaboration
**Cloud Platforms**
**AWS** — mandatory, hands-on production experience (2+ years)
Strong command of **IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup**
Experience with **AWS multi-account architecture and governance**
Working knowledge of **GCP, Azure, or OpenStack** (at least one additional platform)
Solid understanding of cloud computing fundamentals: **IaaS, PaaS, SaaS**
Experience configuring and optimising cloud resources: **VPC, IAM, Auto Scaling**
**Container Orchestration & Infrastructure**
**Kubernetes** — 2+ years of hands-on experience in production environments
**Docker** and VM-based workload management
**Terraform** for infrastructure provisioning and change management
**Helm charts** for Kubernetes application deployment
**CI/CD & Tooling**
CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years)
Familiarity with **Rundeck** for operational job scheduling and automation
**Grafana** for monitoring and observability
**JIRA** for incident and change tracking
**Application Stack & Scripting**
Experience supporting **Java application stacks**: Tomcat, JBoss, MySQL (2+ years)
**Linux** system administration and troubleshooting (3+ years)
Scripting proficiency in **Bash, Python, and/or Zsh**
**Security & Compliance**
Hands-on implementation of **security configurations, access controls, and IAM best practices**
Working knowledge of **cloud security standards** and governance frameworks
**On-Call Operations**
**On-call pager duty** experience (1+ year) — comfortable owning incidents outside business hours
---**NICE TO HAVE**
Familiarity with **FinOps Foundation** concepts and cloud cost optimisation frameworks
Experience with **Windows system administration** alongside Linux
**PowerShell** scripting in a hybrid or Windows-adjacent cloud environment
Exposure to **OpenStack** private cloud operations
Background in **enterprise SaaS or PaaS platform support** at scale
Originally posted on Himalayas
Senior-level background in **cloud support, cloud operations, or platform engineering**
**Fluent English** — written and spoken, for incident communication and cross-team collaboration
**Cloud Platforms**
**AWS** — mandatory, hands-on production experience (2+ years)
Strong command of **IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup**
Experience with **AWS multi-account architecture and governance**
Working knowledge of **GCP, Azure, or OpenStack** (at least one additional platform)
Solid understanding of cloud computing fundamentals: **IaaS, PaaS, SaaS**
Experience configuring and optimising cloud resources: **VPC, IAM, Auto Scaling**
**Container Orchestration & Infrastructure**
**Kubernetes** — 2+ years of hands-on experience in production environments
**Docker** and VM-based workload management
**Terraform** for infrastructure provisioning and change management
**Helm charts** for Kubernetes application deployment
**CI/CD & Tooling**
CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years)
Familiarity with **Rundeck** for operational job scheduling and automation
**Grafana** for monitoring and observability
**JIRA** for incident and change tracking
**Application Stack & Scripting**
Experience supporting **Java application stacks**: Tomcat, JBoss, MySQL (2+ years)
**Linux** system administration and troubleshooting (3+ years)
Scripting proficiency in **Bash, Python, and/or Zsh**
**Security & Compliance**
Hands-on implementation of **security configurations, access controls, and IAM best practices**
Working knowledge of **cloud security standards** and governance frameworks
**On-Call Operations**
**On-call pager duty** experience (1+ year) — comfortable owning incidents outside business hours
---**NICE TO HAVE**
Familiarity with **FinOps Foundation** concepts and cloud cost optimisation frameworks
Experience with **Windows system administration** alongside Linux
**PowerShell** scripting in a hybrid or Windows-adjacent cloud environment
Exposure to **OpenStack** private cloud operations
Background in **enterprise SaaS or PaaS platform support** at scale
Originally posted on Himalayas
Work mode: remote