Job Description
Sales Support VA
Superpower is on a mission to change the way people engage with their health, for life.
If healthcare were built today, it would look completely different. Personalized. Preventative. Performance enhancing.To accomplish this mission, we’re building the most comprehensive and convenient longevity system on the planet – a thoughtfully designed, all-in-one platform for easily improving our personal health. We deliver the most advanced diagnostics and vetted therapeutics to those who seek a longer, healthier and more vital life. Fundamentally, we believe that every person deserves access to the world’s best care, and that everyone should have sovereignty over their own health.Welcome to a new era of personal health.About the roleWe're looking for a smart, detail-oriented Sales Support Virtual Assistant to help us deliver delightful, high-quality experiences to potential SuperPower members. You'll manage inbound sales conversations, build the internal tools that make our team efficient, and make every message feel human.If you're someone who loves Notion, lives for macros and shortcuts, and writes replies that sound like a real person (not a bot), keep reading.What you’ll be doing
Sales Ticket Management
Promptly respond to inbound sales tickets across platforms like Intercom, Kustomer (Zendesk alternative), or Front, ensuring replies are helpful, clear, and full of personality
Proactive Outreach
Monitor and follow up with potential SuperPower members who express interest—guide them toward the right product and give them the confidence to get started
Shortcuts & Automation
Create and maintain intelligent macros/shortcuts for common responses in Kustomer (or similar systems), reducing friction and boosting speed without losing quality
Notion Systems & Documentation
Build and maintain internal documentation in Notion—especially SOPs for different ticket types, workflows, and community interactions
Knowledge Base Development
Help draft clear, concise articles for our external knowledge base to empower users to self-serve where possible
Community-Savvy Communication
Bring a modern, friendly, and genuine voice to all interactions—bonus points if you’ve moderated a Discord or other D2C community and understand how to keep conversations fun, human, and on-brand
Qualifications
Have 2+ years in sales support, CX, or VA work (bonus for health/wellness or D2C experience)
Have used and set up macros/shortcuts in tools like Intercom, Zendesk, Kustomer, or Front
Are a Notion nerd—or you're fast at learning and organizing in it
Write like a real human—clear, kind, never robotic
Love building systems and SOPs from scratch
Get energy from being proactive and helpful
Have experience with or interest in community moderation for Western D2C audiences
Salary Range: $1200 - $1500 starting salaryLocation: RemoteWorking Hours: PSTAbout the companyOur mission is to empower every person with personalized, preventative, and performance-enhancing healthcare.Our vision is to build the world’s first all-in-one digital clinic to bring preventative, longevity-focused healthcare to every human. By combining whole-body testing, concierge clinicians paired with AI, and an ecosystem of the best treatments, we become a person’s health partner for life — a membership that it makes sense for most people to own.Read more 👇Culture at SuperpowerThe Team10Ex-founders ($1M+ rev/raised)$200M+Collectively raised for previous ventures$1BCollective revenueJacob Peters Commsor ($68m raised) Launch House ($15M raised, 750 co’s incubated $1.5B+ private market cap, 50 investments)Max Marchione Previously Goldman Sachs, two VC funds, two tech startups from 0 to $20m ARRKevin Unkrich 1x exited YC-backed founder, former Amazon Web Services, programming for 15+ yearsDr Anant Vinjamoori MD Director of Product at Virta Health ($3b) Chief Medical Officer at Modern Age (raised $30m) Harvard MD/MBA; Stanford BSHannah Ahn Canva from age 17, former founder Previously running a design agency doing 500k in profitUstin Zarubin Former YC founder raised $10M ; coding for 20 years; founding team at Manoj Arachige MD Co-founder of KIS Academics ($3M ARR and 800 employees)Ajay Prakash Founded EntryLevel (280k users); exited. Perlin ($48M raised) Draper Startup HouseLandon Hamilton Sold Fitplan for $60 million.Ben Acott Co-founded Feastables (0 to $300M rev in 3 years) Led growth at Manscaped through a $b valuation.Shaun Miller Built two asynchronous RX clinics, the first at age 24 in 2014, doing $50m revenue per year.Daniel Selans Former YC founder; raised $10M; coding for 25 years; principal engineer at
Advisors (world-renowned medical experts)
Dr Jeremy London
Dr Robert Lustig
Dr Connealy
many other amazing people
Cementing the opportunity
The world’s biggest company will be in consumer healthcare
Solving longevity – the most important problem of our time
The most magical health tech business fundamentals
A mayo clinic executive program 2.0 in the cloud
Company Philosophies
We are all here to genuinely do our life’s best work.
Insanely high talent bar, never settling. A players only (see steve jobs)
We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first.
We aim to set the gold standard for team health culture on the planet - live the ethos!
Key InvestorsSusa Ventures, Long Journey Ventures, Balaji Srinivasan (former CTO Coinbase), Scott & Cyan Bannister, Arielle Zuckerberg, Cameron and Tyler Winklevoss, Dr. Jordan Shlain (Founder of Private Medical, Silicon Valley’s top concierge medical company), Justin Mares, the Founder of Doordash, the Instacart founders fund, the founders of Fitt Insider, and others.Originally posted on Himalayas
Superpower is on a mission to change the way people engage with their health, for life.
If healthcare were built today, it would look completely different. Personalized. Preventative. Performance enhancing.To accomplish this mission, we’re building the most comprehensive and convenient longevity system on the planet – a thoughtfully designed, all-in-one platform for easily improving our personal health. We deliver the most advanced diagnostics and vetted therapeutics to those who seek a longer, healthier and more vital life. Fundamentally, we believe that every person deserves access to the world’s best care, and that everyone should have sovereignty over their own health.Welcome to a new era of personal health.About the roleWe're looking for a smart, detail-oriented Sales Support Virtual Assistant to help us deliver delightful, high-quality experiences to potential SuperPower members. You'll manage inbound sales conversations, build the internal tools that make our team efficient, and make every message feel human.If you're someone who loves Notion, lives for macros and shortcuts, and writes replies that sound like a real person (not a bot), keep reading.What you’ll be doing
Sales Ticket Management
Promptly respond to inbound sales tickets across platforms like Intercom, Kustomer (Zendesk alternative), or Front, ensuring replies are helpful, clear, and full of personality
Proactive Outreach
Monitor and follow up with potential SuperPower members who express interest—guide them toward the right product and give them the confidence to get started
Shortcuts & Automation
Create and maintain intelligent macros/shortcuts for common responses in Kustomer (or similar systems), reducing friction and boosting speed without losing quality
Notion Systems & Documentation
Build and maintain internal documentation in Notion—especially SOPs for different ticket types, workflows, and community interactions
Knowledge Base Development
Help draft clear, concise articles for our external knowledge base to empower users to self-serve where possible
Community-Savvy Communication
Bring a modern, friendly, and genuine voice to all interactions—bonus points if you’ve moderated a Discord or other D2C community and understand how to keep conversations fun, human, and on-brand
Qualifications
Have 2+ years in sales support, CX, or VA work (bonus for health/wellness or D2C experience)
Have used and set up macros/shortcuts in tools like Intercom, Zendesk, Kustomer, or Front
Are a Notion nerd—or you're fast at learning and organizing in it
Write like a real human—clear, kind, never robotic
Love building systems and SOPs from scratch
Get energy from being proactive and helpful
Have experience with or interest in community moderation for Western D2C audiences
Salary Range: $1200 - $1500 starting salaryLocation: RemoteWorking Hours: PSTAbout the companyOur mission is to empower every person with personalized, preventative, and performance-enhancing healthcare.Our vision is to build the world’s first all-in-one digital clinic to bring preventative, longevity-focused healthcare to every human. By combining whole-body testing, concierge clinicians paired with AI, and an ecosystem of the best treatments, we become a person’s health partner for life — a membership that it makes sense for most people to own.Read more 👇Culture at SuperpowerThe Team10Ex-founders ($1M+ rev/raised)$200M+Collectively raised for previous ventures$1BCollective revenueJacob Peters Commsor ($68m raised) Launch House ($15M raised, 750 co’s incubated $1.5B+ private market cap, 50 investments)Max Marchione Previously Goldman Sachs, two VC funds, two tech startups from 0 to $20m ARRKevin Unkrich 1x exited YC-backed founder, former Amazon Web Services, programming for 15+ yearsDr Anant Vinjamoori MD Director of Product at Virta Health ($3b) Chief Medical Officer at Modern Age (raised $30m) Harvard MD/MBA; Stanford BSHannah Ahn Canva from age 17, former founder Previously running a design agency doing 500k in profitUstin Zarubin Former YC founder raised $10M ; coding for 20 years; founding team at Manoj Arachige MD Co-founder of KIS Academics ($3M ARR and 800 employees)Ajay Prakash Founded EntryLevel (280k users); exited. Perlin ($48M raised) Draper Startup HouseLandon Hamilton Sold Fitplan for $60 million.Ben Acott Co-founded Feastables (0 to $300M rev in 3 years) Led growth at Manscaped through a $b valuation.Shaun Miller Built two asynchronous RX clinics, the first at age 24 in 2014, doing $50m revenue per year.Daniel Selans Former YC founder; raised $10M; coding for 25 years; principal engineer at
Advisors (world-renowned medical experts)
Dr Jeremy London
Dr Robert Lustig
Dr Connealy
many other amazing people
Cementing the opportunity
The world’s biggest company will be in consumer healthcare
Solving longevity – the most important problem of our time
The most magical health tech business fundamentals
A mayo clinic executive program 2.0 in the cloud
Company Philosophies
We are all here to genuinely do our life’s best work.
Insanely high talent bar, never settling. A players only (see steve jobs)
We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first.
We aim to set the gold standard for team health culture on the planet - live the ethos!
Key InvestorsSusa Ventures, Long Journey Ventures, Balaji Srinivasan (former CTO Coinbase), Scott & Cyan Bannister, Arielle Zuckerberg, Cameron and Tyler Winklevoss, Dr. Jordan Shlain (Founder of Private Medical, Silicon Valley’s top concierge medical company), Justin Mares, the Founder of Doordash, the Instacart founders fund, the founders of Fitt Insider, and others.Originally posted on Himalayas
Work mode: remote